Frequently Asked Questions
At Dependable Movers & Packers, we want you to be fully knowledge of the services we are providing. We have designed this page to answer many of the most common questions we answer on a daily basis. If you have any further questions or would like to schedule a consultation with one of our specialists, please feel free to contact us at 972-329-9010.
Is Dependable Movers & Packers licensed and insured?
We are a fully licensed and insured Dallas, Texas moving company regulated by the Department of Transportation. We are also bonded for your peace of mind.
How is the cost estimate determined for a move?
The quote we provide you is based on years of experience by calculating the approximate number of hours it will take our moving crew to complete the job in a safe and efficient manner. This estimate is based on factors including inventory, flights of stairs, the proximity of entrances to our truck, etc. Good communication between the customer and mover during the initial booking process can lead to a better experience for you and our staff. By taking the time up front to talk to your move coordinator, we will be fully aware of the specific circumstances they may find on your moving day.
How does Dependable Movers & Packers protect my furniture from damages?
We wrap your furniture with special furniture pads then secure them with packing tape to eliminate damages and scratches to your furniture.
Should I empty my dresser drawers?
Load/unload time is reduced when your dresser drawers are empty. However, if they are lightweight, clothes may stay in the drawers. In that case the only items that need to be removed are breakables, liquids, valuables, money, jewelry or important documents. Don't worry about taping drawers shut. They will be wrapped before being moved.
Should I pack myself or hire Dependable Movers & Packers to do it?
While it is perfectly fine for customers to pack up their own home, please be aware of the potential problems. Packing yourself can possibly save you money, but if done incorrectly could actually cost you more. If you plan on doing it yourself, please read our helpful packing tips on how to pack like the professionals.
Will the movers dissemble and reassemble my furniture?
We have all the necessary tools to disassemble and reassemble your furniture if needed. Be aware that disassembly for some furniture is not recommended for different reasons. If you happen to have furniture that cannot be disassembled, we will find an alternative way to move it.
Will I be charged extra for stairs, fuel, mileage or any other charges?
No. We never charge any fees not described in your job contract. There are additional costs for any materials used such as tape, stretch-wrap and boxes (furniture pads, dollies, tools, taxes, tolls, and fuel are included in your rate.)
What is driving time?
Driving time is the time it takes the movers to get from Point A or starting location, to Point B or ending location with the customer's belongings.
Why do I need 3 or 4 or move movers for my move?
Dependable Movers & Packers uses a team of moving experts so to provide you with the most efficient move possible. Depending on your situation, we will let you know the most cost effective solution to meet your needs. It is usually more expensive and time consuming to under-staff a move. A smaller crew might have a lower hourly rate, but they will take longer to complete the move, hence costing you more money.
Do the movers take a lunch hour or breaks?
On certain jobs, the movers may wish to break temporarily. When a break becomes necessary, the customer will always be informed and the duration of the break will be deducted from the labor expense.
What if my move takes 3 hours and 1 minutes. Do I pay for 4 hours?
Dependable Movers & Packers only charges you for the time we actually work.
What type of payment do you accept?
We accept: cash, bank check, company check, major credit cards such as; visa, mastercard and american express.
How much am I expected to tip?
You are never expected to tip, and our movers never ask. While gratuities are greatly appreciated, they are not required. Our crews work very hard and try their best to complete every job to the customer's satisfaction. This is our number one concern.
We hope you have found this page to be helpful and also provide us an opportunity to earn your trust. If you have any further questions, please feel free to contact Dependable Movers & Packers at 972-329-9010. For your convenience, you may also request an estimate from this site.
"For A Sure Safe Move Call...... Dependable Movers"
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